Planned traffic changes

Here you will find information about planned traffic changes. For ongoing traffic disruptions of more than 30 minutes, we will send you and SMS-updated to the mobile phone number that we have in your booking.

Always check our online booking for planned departure times and arrivals.

Cancelled departures

The night train Malmö–Berlin has been cancelled for the summer of 2020. Read more about our future plans for the night train.

Trains 3930, 3931, 3934 and 3935 have been cancelled until 21/06/2020.

Track works in Stockholm June 22 – August 16

There are track works south of Stockholm Central during the summer, and as a result Snälltåget trains only go to Södertälje hamn station.

Between Södertälje hamn and Stockholm Cityterminalen you can either travel with Snälltåget's bus replacement service (ticket required) or with SL (Storstockholms Lokaltrafik) commuter trains between Södertälje hamn and Stockholm City. If you already have an SL ticket or plan on buying an SL card for you stay in Stockholm, we recommend you travel with SL commuter train.

You can find the gate number for the bus departures inside Cityterminalen. If you travel together, please sit together on the bus.

Information about the coronavirus, last updated 16/06/2020

Below you will find our latest information on how the corona virus affects your journey with Snälltåget.

Cancelling, rebooking or refunds?

Snälltåget has new conditions for rebooking and refunds from 13/05/2020. Bookings that where made before 13/05/2020 but where the journey is ahead of time and were not rebookable or refundable before, are now rebookable. Tickets sold on SJ.se from 18/06/2020 not rebookable or refundable.

The follwing rules apply for both rebookable and refundable tickets:

• Seat and Recliner seat must be cancelled at least 24 hours before departure.
• Private Compartment and Private Compartment Comfort must be cancelled at least seven days before departure.

The booking fee is not refunded and is not part of the travel voucher for rebookable tickets.

When a rebookable ticket is cancelled, the passenger will receive a travel voucher consisting of the ticket price excluding the booking fee, valid for purchase within 180 days. The travel voucher can be used for a rebookable ticket with Snältåget. When purchasing a trip where the price for the ticket is lower than that of the travel voucher, the passenger will receive a new travel voucher with the differing value. When booking through Snälltåget.se, you automatically receive a travel voucher with the differing value, but if you book through a reseller, you have to contact us to receive a travel voucher with the differing value.

If you bought your ticket through Snälltåget, you can cancel or rebook your ticket here. Har du köpt din biljett genom oss på Snälltåget så kan du avboka eller omboka din resa här.  

If your ticket was purchased through SJ before 18/06/2020, you can cancel or rebook your journey here. If you bought your ticket through a different reseller, contact the reseller for cancellation or refunds.

Can I travel?

We are following the recommendations of the authorities and updating about developments at the destinations. If the travel recommendations of the authorities change, we will of course make changes accordingly.

If you have a trip planned and feel cold or flu-like symptoms, stay home and avoid meeting other people than the ones you live with. That way, you avoid infecting other people on the train, at work or other places.

The Swedish Ministry of Foreign Affairs advises against travel abroad until 2020-07-15.

Svenska utrikesdepartementet avråder från utlandsresor fram till 2020-07-15. 

The Danish government has decided not to allow foreign nationals to enter Denmark without special circumstances. The Danish Ministry of Foreign Affairs also advises against travel to Sweden.

For those of you traveling – keep this in mind:

• You should only travel if you are healthy and symptom-free.
• If you are hesitant to travel, for your own sake or for the sake of others, don't travel.
• Keep your distance to your fellow travellers when you get off and on the train, while standing in line to the toilet.
• You are welcome to visit in our restaurant coach "The Pub", but keep your distance and if you can, avoid visiting The Pub when most people want to eat, eg at lunchtime (11.30–12.30) or at dinner time (17.30–19.00).
• We serve hot food only in Krogen and the seats are reserved for people who wnat to eat hot food and drink beer or wine. We also sell coffee, tea, sodas, water, sandwiches, salads, snacks and candy that you can bring to your seat.

More seats on board to keep the distance

On board the train, we have increased the capacity for the number of seats, to increase the distance between passengers. Before June 30th, at some occasions you may be seated next to a person you don't travel with. During the summer, from July 1st, more people travel together and therefor we will increase the number of seats, and you may be seated next to another person.

We now offer the possibility to book a private compartment, in which you can travel by yourself or with company. Only available at Snälltåget.se

On our connecting bus services to and from Jönköping, Växjö and Blekinge we have limited the number of seats to about 60 percent. If there are a lot of passengers on board, we kindly ask those of you travelling together to also sit together.