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Planned service changes
Here you will find information about future traffic changes. For ongoing traffic disruptions of more than 30 minutes, we will send you and SMS-updated to the mobile phone number that we have in your booking.
Always check our online booking for planned departure times and arrivals.
Information about the coronavirus
Latest update on 24/11/2020
Below you will find our latest information on how the corona virus affects your journey with Snälltåget.
Cancel, rebook or refund?
Tickets that are purchased on Snälltåget.se can be rebooked. The ticket can also be made refundable for a fee.
If your purchase a ticket where the departure is within 24 hours (or within seven days for a Private Compartment), it cannot be refunded or rebooked.
The follwing rules apply for both rebookable and refundable tickets:
- Seat and Recliner seat must be cancelled at least 24 hours before departure.
- Private Compartment and Private Compartment Comfort must be cancelled at least seven days before departure.
The booking fee (9-79 SEK per ticket) is not refunded and is not part of the travel voucher for rebookable tickets.
When a rebookable ticket is cancelled, the passenger will receive a travel voucher consisting of the ticket price excluding the booking fee, valid for purchase within 180 days. The travel voucher can be used for a rebookable ticket with Snälltåget. When purchasing a trip where the price for the ticket is lower than that of the travel voucher, you will receive a new travel voucher with the differing value. When booking through Snälltåget.se, you automatically receive a travel voucher with the differing value. If you book through a reseller, you have to contact us to receive a travel voucher with the differing value.
If you bought your ticket through Snälltåget, you can cancel or rebook your ticket here.
Tickets purchased through SJ cannot be rebooked or refunded. It is not possible to change names on these tickets either.
Can I travel?
Snälltåget continues the follow the latest advice from government and public health officials and how the situation develops at our destinations. If the advice from the authorities changes, we will of course make changes accordingly. The Public Health Agency in Sweden advises against using public transport but that does not apply to long distance trains with a booked reservation, such as Snälltåget.
If you have a trip planned and feel cold or flu-like symptoms, stay home and avoid meeting other people than the ones you live with. That way, you avoid spreading the virus to other people on the train, at work or other places.
For those of you travelling – keep this in mind:
- You should only travel if you are healthy and symptom-free.
- If you are hesitant to travel, for your own sake or for the sake of others, don't travel.
- Keep your distance to your fellow travellers when you get off and on the train, while standing in line to the toilet.
- You are welcome to visit our restaurant "The Pub". If you want to enjoy hot food, drink beer och wine, you must book a table in advance. We also sell coffee, tea, soft drinks, water, sandwiches, salads, snacks and candy that you can bring with you to your seat.
More seats available so you can keep distance
On board the trains, we have decreased the number of seats available for booking in each coach, to increase the distance between those who travel. If you travel alone, we only sell seats by the window so that you can keep your distance to other travellers.
If you travel together, you will receive seats together and can keep your distance to other parties. If there is at least one adult in the booking, the accompanying adult, youth, student or senior receive 50% discount on the price for adults. This offer is only available on Snälltåget.se.
On our connecting bus services to and from Jönköping, Växjö and Blekinge we have limited the number of seats to about 60 percent. If there are a lot of passengers on board, we kindly ask those of you travelling together to also sit together.
On some departures we offer the possibility to book a private compartment, in which you can travel by yourself or with company. Private compartments are only available at Snälltåget.se on certain departures around the weekend and the holidays. From January 11th, private compartment is only available on our night trains to Jämtland and Berlin.
Advice against travelling to foreign countries
The Swedish Ministry for Foreign Affairs does not advise against travel to Denmark, Germany or Austria. In Germany and Denmark, there are regulations regarding self-isolation and/or proof of negative test results.
Denmark advises against travel to Austria, Germany and Sweden and have guidelines for 14 days of self-isolation after returning from travel. Changes to the rules and recommendations in Denmark are expected in the beginning of December.
Germany advises against travel to Denmark and Sweden, and there are regulations regarding self-isolation and a proof of a negative test result is demanded after returning from travel to Denmark and Sweden.
When travelling by train in Denmark, Germany and Austria, a face mask is mandatory. If you book a private compartment for you and your company, you don't have to wear the mask inside the compartment when the door is closed.