Welcome on Board!
We hope that you enjoy your trip on board Snälltåget! Below you will find some information about your journey, but if you have any questions while travelling with us, there is always a Snälltåget team member available to help or answer any questions you may have.
More detailed information is also available at our Ticket rules and General Terms and Conditions for Carriage by Rail. You can also check our FAQ page for frequently asked questions.
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All coaches are clearly marked with a coach number. You can find your coach number on the ticket. The platform sign at the station will display the order of the coaches so you can easily stand at the right place before the train arrives in to the station.
Snälltåget’s trains that travel between Malmö and Stockholm has seats with two different comfort levels (Seat or Comfort Seat) and a pub/restaurant coach that we call Krogen. You can choose to sit in our lounge or in one of our compartments. On our night trains we offer beds, and on certain routes also seats. At the end of almost every coach, there is room for larger items and baggage and here you can also find the restrooms.
For more infomation about our coaches and seats – have a look in the coach guide.
Our restaurant, affectionately known as Krogen (The Pub), is located in the middle of the train. Enjoy the beautiful landscape with a cup of coffee and cake or one of our main dishes. Take a look at our menu and bonne appetit!
We would like to reduce single-use items and therefore serve food and drinks with reusable plates, glasses, cutlery and cups. You are very welcome to eat and drink in the restaurant, but should you bring your meal our hot drink to your seat, please remember to bring back the dishes to The Pub.
Krogen runs in all of our departures except for Malmö-Berlin and Berlin-Malmö, where instead we recommend a visit at the restaurant and café on board the Stena Line ferry, FS Sassnitz.
WiFi or wireless internet is available for free at our day trains and some of our night trains. However, due to constant movement and bouncing of the train, as well as Swedens diverse landscape, we sometimes experience areas with limited coverage. High usage of the network can also minimize the internet’s performance. Therefore, our Wi-Fi does not support certain activities such as streaming music, video or downloading large files.
Our Krog is WiFi free as seating space is limited and we want all our customers to enjoy the food and company of others inside our restaurant instead of surfing the internet on the phone, computer or iPad.
To access our Wi-Fi, select the network name Snälltåget. Open or refresh your browser and you should be redirected to our welcome page. If you're not automatically redirected, enter this web address: www.snalltaget.se/internetombord
After an hour, you have to log in again to continue using the Wi-Fi. Open a new tab in your browser to connect.
Most of our coaches have power outlets so that you can charge your telephone or your computer. The electrical outlets are located on the walls. The effect of the electrical outlet is limited which means that you can only charge your phone or computer. Use of distribution boxes and equipment that require high effect outlets are forbidden. So remember to blow dry your hair before boarding the train. A small tip to iPhone users: use the airplane mode in order for the phone to charge faster.
So that our youngest travellers can have a comfortable travel and stay with us onboard Snälltåget, we have a lavatory equipped with a changing table on most of our day trains and some of our night trains.
Travelling with a stroller? It is very important to fold the stroller before boarding the train. Our doors are approximately 60 cm wide and our space for storing strollers is limited.
Family seat
Our family seats are intended for families with small children. The seats are located close to a lavatory with a changing table and our restaurant, The Pub, is located in the adjacent coach where you can heat pre-packed baby food – ask the staff for help.
Keep in mind that a lot of families travel with a lot of luggage. Avoid large suitcases and don't bring more luggage than you can carry with ease. The stroller has to be folded before boarding the train and put in one of the luggage racks.
Pets are very welcome onboard, however subject to space availability in our lounge that is reserved for animals. When booking your ticket, always remember to choose ”animals allowed.” In consideration to passengers with allergies, pets are not allowed to travel in other areas of the train. Contact our customer service for information regarding travelling with animals on board night trains.
You can bring the following hand luggage:
- one item, maximum dimensions 55x40x23 cm and
- one item, maximum dimensions 80x50x35 cm and
- a small personal item, for example a purse.
On board our night trains to Jämtland, it is also possible to check luggage . This service is available on trains 3900 and 3901 at the following stations: Malmö, Lund, Stockholm, Östersund, Åre and Duved.
On our night trains, you can travel in a compartment with three berths on each side of the compartment, so there are six couchettes in each compartment. You use a ladder to reach the upper berths. We provide a pillow, pillow case, bottom sheet, duvet and duvet cover.
We have four different comfort levels:
Berth in Couchette
You share the compartment with other passengers. You make your bed using the bed linen provided in your compartment. The berths are 195 cm long and 70 cm wide. Electrical outlets and Wi-Fi within Sweden are included.
On our night train to Berlin, there is a different kind of couchette: The berths are 190 cm long and 61 cm wide. There are no electrical outlets and Wi-Fi.
Private Compartment
You have a private compartment for yourself and/or your company (1-6 persons). You make your bed using the bed linen provided in your compartment. The berths are 195 cm long and 70 cm wide. Electrical outlets and Wi-Fi within Sweden are included.
On our night train to Berlin, there is a different kind of couchette: The berths are 190 cm long and 61 cm wide. There are no electrical outlets and Wi-Fi.
Private Compartment Comfort
You have a private compartment for yourself and/or your company (1-6 persons). We make the upper berths and prepare bed linen for the rest of the berths. The beds are 195 cm long and 70 cm wide. Hot drinks, water, breakfast, electrical outlets and Wi-Fi within Sweden are included.
Private Compartment Comfort is available on our night trains to Åre and Vemdalen.
Private Compartment Family
You have a private compartment for yourself and/or your company (1-6 persons), at least one of the passengers has to be under 16 years old. Alcoholic beverages are not allowed and after 21:00 hours passengers must be quiet enough to allow other passengers to sleep. You make your bed using the bed linen provided in the compartment. The berths are 195 cm long and 70 cm wide.
Private Compartment Family is available on our night trains to Åre.